The SV8100 is a unique communication solution for up to 500 users. Its expandability means it can work at any level, from a technically superb phone system, to a truly advanced unified communications platform.

Business performance is improved significantly by making an entire workforce more reachable, wherever they are based.

Part of the UNIVERGE 360 portfolio, the SV8100 creates ‘360-degree communication’ encompassing fixed, mobile and converged communication such as e-mail, presence and instant messaging. In short, it makes Unified Communication a reality.

Key features:

Voicemail - Already built in to the SV8100 on a single server, users can enjoy one touch
access to voicemail as well as listen to messages remotely.

Desktop Suite - User friendly call management software. Allows users complete control over their telephony from their PC desktop, increasing speed and productivity dramatically.

SP310 Softphone - A portable handset application which works with Desktop Suite.
It’s like taking a system phone with you. Ideal for on the road and homeworkers.

Auto attendant - ensures customer calls are routed to the appropriate people and
answered quickly and efficiently. When customers call in, an instruction menu announcement is played, providing them with a choice of dialling options.

CRM - The SV8100 interacts with popular contact and CRM applications including
Microsoft Outlook. It can connect to company databases providing instant access to
customer information.

Screen pop-ups - Prompted automatically from a call, operators view caller ID as well as
customer information even before answering, enhancing customer service.

Call logging & telephone call recording - A complete record of all calls made and received can be
made, and also recorded as a .wav file with email-forward options.

Instant messaging - Personalized instant messages can be sent to other operators to
the PC screen or handset screen, even when a call is being taken.

Shared whiteboards - Users can share drawing tools over the network such as white
boards for more interactive conference calls.

The Small Office - Aggressively priced compared to other smaller systems, but with enormous scaleability as a business grows.

The SMB - The SV8100 offers productivity and efficiency tools that are usually associated with more expensive large corporate systems.

The Call Centre - Powerful call management software ensures customer service levels, and your workforce, are optomised at all times.

The Branch Office - These can benefit from highly cost effective unique Netlink feature – allowing multiple systems to operate as one. Netlink also offers multiple business

continuity options.

The Homeworker - The latest VoIP technology ensures costs are minimised, and access to system features are maximised. Powerfully versatile

The Mobile Worker - Whether on-site or out in the field our comprehensive mobile connectivity solutions ensure a user is contactable whenever and wherever they are. Cutting edge features such as mobile extension are delivered with no additional cost.

Hotels & Hospitality - A range of specific features that will enhance a guests’ hospitality experience, while at the same time optimise staff efficiency.

Healthcare Environments - By simplifying and enhancing the communication process health professionals have more time to spend with patients. Response time is also improved substantially.

Specialised Professions - Legal and finance professions benefit from features such as call recording which is effortless, easily accessed and completely secure.

SV8100 handsets are like no other. Their modular construction means you can chop and change the design for exact business requirements. They can then be upgraded at a later stage without having to replace them - a great investment protection.

Feature-wise, time saving features such company directories, call history and speed dials are instantly accessible. Not only does this improve productivity, it increases customer service levels too.

Top end features on the IP phones include colour touch screens and an ‘Open XML interface’ which provides integration with Microsoft Outlook databases and more.