Do any of these call issues sound familiar?
• No idea how many calls your business received yesterday?
• No idea how many calls your business missed yesterday?
• No idea how much business you lost?
• No idea how long customers have to wait before their call is actually answered?
• Ever missed that vital piece of information during a call and then wished the call was recorded?
• Your current Call Logger simply provides historic information, you want real-time statistics now...
MyCalls to the rescue!
A complete call management system in a single solution for the UNIVERGE SV8100*. In short, it is the most cost effective manager your company will ever employ!
Some of your most expensive assets, that is, your communications and staff, can be managed effortlessly from a supervisor’s desktop.
The MyCalls range includes call monitoring, call centre management, call recording and call activity analysis. All this happens in REAL-TIME allowing you to quickly respond to changing conditions in your business.
How much are missed calls costing your business?
Most businesses don’t even know - you can’t manage what you can’t measure. MyCalls helps you follow up any missed calls, lets you know if you need to expand and stops you losing customers to your competitors.
Which businesses would benefit from MyCalls?
Any business (regardless of size) that uses telephony with its customers. It’s not just for call centres. Sales departments, helpdesks, insurance companies, healthcare, (the list is endless), can all benefit from MyCalls. Recent changes in business laws
have also seen call recording become a necessity for many.
Good reasons to choose MyCalls
• Increases productivity
• Reduces costs
• Rapid return on investment
• Wins more business
• Improves customer perception
• Improves customer service
• Improves staff efficiency
• Helps manage & measure sales & marketing activity
• Aids staff training
• Call recording helps solve disputes
• Real-time information enables supervisors to react quickly to changes in call traffic
• Reduces cost of sales and increases competitiveness
• Reduces abandoned calls
• Competitively priced
Download the MyCalls brochure CLICK HERE
