BackStage Platinum functionality includes business call support, unified integration with voice, text and fax messaging, communication profiles and presence information, group collaboration tools and data integration. A key element is the integration with a customer’s infrastructure. This is especially important for examples like MS Outlook™, various directories, tools for Customer Relationship Management and web information services.
Embedded into effective packages, BackStage Platinum serves voice and data – online and offline.
The supported communication devices for Computer Telephony integration are digital, analog and IP phones, cordless and mobile phones. BackStage Platinum can also serve as a Voice over IP client. Access is provided via PCs and terminal clients – and subsequently via web browsers, Pocket PCs and SoftPhones.
Supporting technologies include Computer Telephony (CT), and, if needed, Voice over IP (VoIP , Terminal Server, wireless LAN (WLAN) and Remote Access Services. The communication systems served are BusinessPhone and MD Evolution (generally platforms supporting the common CSTA / TSAPI Computer Telephony standard).
With this in mind, our vision of business communication support – anywhere, anytime, with any device or media – becomes reality. Aastra provides a future-proof migration path for businesses wanting to harness the power of better communications.
Overview
BackStage Platinum combines the power of computer networks with a telephone system for the user’s benefit. With an intuitive graphical user interface, it allows a user to access all the functions of a business telephone in a simple and easy manner from a PC. It also adds a number of new communication functions: presence information, automatic diversions based on appointments in your MS Outlook™ Calendar, personal routing profiles, unified messaging integration and voice dialling are just a few examples. BackStage Platinum integrates data and voice leading you to the world of multi-media communication. Information on voice calls, voice messages and data messages, for example instant messages and Short Messaging Services SMS, as well as fax, is combined in a unified communication journal. You can get an effective overview, directly call back or select an email or an SMS answer. BackStage Platinum increases your level of service and opens the window to a broader range of personal and business productivity tools.
General Communication Benefits
Effective communications gives you a real competitive edge.
BackStage Platinum automates many communication tasks, cutting down on time wasted doing repetitive or mundane tasks. For instance, calls can be made with one click from defined name dial keys, a phonebook, the MS Outlook™ Contact list, a company database, a spreadsheet, even from a number listed in an email or on a web page. The details are handled for you automatically: a “+” becomes the international prefix and spaces or other symbols in the number format do not affect the process.
BackStage Platinum also enhances Customer Service. Caller-related information, like the name or data from your last business appointments, can automatically be retrieved from personal and company databases and displayed on the user’s monitor when a call comes in – even before taking the call. Features like coordinated call and data transfer or call routing reduce the time that it takes for callers to contact the appropriate person and allows for a more personalized service.
For those times when an employee is on the move, the routing function of BackStage Platinum conveniently supports preferred communication profiles which will automatically put priority calls through. Such profiles can automatically be set based on MS Outlook™ Calendar appointments or presence status.
Instant mobile information on waiting messages helps you to manage important issues. BackStage Platinum provides the user with the needed flexibility, at the office or on the move. Tools like profiles and the unified Journal are always supported no matter where you are.
The solution also integrates advanced practical group collaboration services, even for multi-site teams.
All these benefits make a positive contribution to your business profitability. You can generate more revenue by offering better service more efficiently, and you can cut costs by improving staff effectiveness.
Scenarios
There are various options for the configuration and deployment of BackStage Platinum depending on your individual needs. The familiar look and feel of BackStage Platinum will be the same in all configurations. It is possible to deploy one configuration initially and add another at a later date. All scenarios can be used in parallel and are provided in one
